Refund & Shipping Policies

Please let us know if you are not satisfied by your purchase. We will try our best to accommodate grievances. Please note we cannot offer refunds on used items, e.g. a lit candle or used soy treatments. Any refunds, the customer will have to pay for shipping costs.


Domestic Shipping Policy (Canada & U.S.)

Shipment processing time

All orders are processed within 2-4 days, however orders are shipped out only on business days. Certain pieces may take longer and customers will be notified of any delay. 


Shipping rates and delivery estimates

Flat Rate: $10 for all orders, any orders over $75 will have automatically receive free shipping at check out. 

Estimate delivery varies to countries (this is not to be confused for processing times, which is up to 2 days). 


Within Canada: 2-7 days, Canpar and Canada Post

United States: 2-10 days, USPS


Shipment to P.O. boxes or APO/FPO addresses

If shipping to P.O boxes please contact us first:

Shipment confirmation and order tracking

Once order has been processed a shipping label will be created, you will receive a tracking label within two days. 

Customs, duties, and taxes

Naturally Sassy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Customize the following: Naturally Sassy is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. Please let us know if packages have been damaged as well. 

International Shipping Policy

Please contact us for shipping outside of Canada & U.S.

Illuminate your space with sustainable style and transform each burn into a sensory experience.

Any other questions?